Privacy policy

trainyourself.org is a trading name of Combine TRS Pty Limited (ABN 42 112 983 678), the parent company. We're committed to protecting your privacy. This policy explains how we collect, use and disclose personal information, and we aim to handle it in line with the Australian Privacy Principles.

Collection of personal information

Our courses run in your browser and save your progress there (in local storage). They don't send your answers to us. Before you start most of our courses, we ask for your first name and email address. You need to give them to start the course, unless you're signed in to a member account. You need to be 16 or over to give us your details. We store your first name, email address, the course you started, the page you started it on, the date and time, whether you ticked the box to get course updates, a scrambled (hashed) form of your IP address, which we use to limit abuse, and, if our server can tell, the country your connection comes from. When you finish that course, we also store the number of lessons you completed and your quick-check score (not your answers). We collect personal information when you contact us, when you create an account and, once these features open, when you join the waitlist or buy a course. The information may include your name, email address, phone number and anything else you choose to give us.

Member accounts

If you create a free account, we collect your email address, a password (stored only as a secure hash, never in plain text), an optional display name, and a record of your agreement to our terms and of your marketing choice (off unless you tick it). We also store your course progress: which courses you've started, the step you're on, the lessons you've completed and whether each quick-check answer was right, plus the date you complete a course. We don't copy what you type into a course chat into your account. If you sign up from a course, we keep the link back to that lesson for up to a day so we can return you to it. Accounts are for people 16 and over.

We use your account details to run your account and to send account emails, such as confirming your email address and resetting your password. We send course news only if you opt in, and you can unsubscribe at any time.

Account data is stored on our server at learn.trainyourself.org, which we host with DigitalOcean in London, UK, behind Cloudflare's network. Account emails are sent through Postmark, an email delivery service. Each acts as our service provider.

To get a copy of your account data, or to have your account deleted, email us at [email protected] from the address on your account. When we delete an account, we delete its progress, completions and consent history, keeping only a record that you opted out of marketing, so we don't email you again. If you're in the UK or EU, you also have rights under the GDPR, including access, correction, deletion, restriction, portability and objection, and you can complain to your local data protection authority.

Young people (16 and 17)

If you're 16 or 17, we treat your information with extra care:

• We only collect what we need to run your account and courses. We never ask for your date of birth or ID.
• We don't sell or share your personal information, use it for targeted or interest-based advertising, or build marketing profiles about you.
• We only email you course updates if you tick the box to get them, and you can unsubscribe at any time. We never send you offers for courses marked 18+.
• Courses marked 18+ aren't for you until you turn 18.
• You can ask us for a copy of your data, or to delete it, yourself. Just email us at [email protected] from the address on your account. A parent or guardian can also contact us.

When you turn 18, your account works like any other adult account.

Children under 16

Our accounts and course-start details are for people 16 and over. If you're under 16, please don't give us your details. A child aged 13 to 15 can work through a course with a parent or guardian using the parent's own account or details. Our Site isn't directed to children under 13, and we don't knowingly collect personal information from them. If we learn that we've collected personal information from a child under 16 without a parent's involvement, or from any child under 13, we'll delete it. If you think this has happened, email us at [email protected].

Use of personal information

We use it to provide the services you ask for, communicate with you about your account, improve our website and courses, and, only if you have opted in, send you marketing emails. You can unsubscribe at any time. The details you give when starting a course are used to keep a record of who started and finished our courses and to improve them. Ticking “Email me occasional course updates” is optional and unticked to start with. If you don’t tick it, we won’t send you marketing emails. If you do, we keep a record of the wording you agreed to and when.

Disclosure of personal information

We won't sell your personal information or disclose it to third parties without your consent, except to service providers who help us run the site (such as hosting, account email delivery and, later, payment processing) or where the law requires it.

Security of personal information

We take reasonable steps to protect your personal information from loss, theft, misuse and unauthorised access, including encrypted connections (HTTPS) and firewalls.

Access and correction

You can ask to see the personal information we hold about you, or ask us to correct it, by contacting us.

Where course-start details are kept, and deleting them

The first name and email you give when starting a course are sent to our own server at learn.trainyourself.org, which we host with DigitalOcean, and kept there. They aren't sent to an email service. To have them deleted, along with any record of your course results, email us at [email protected] from the address you used.

Cookies

This site doesn't currently set marketing or analytics cookies. If we add any later, we'll update this policy first. Our courses use your browser's local storage only to remember your progress, and you can clear it at any time in your browser settings. The course chat also keeps the first name and email you gave in your browser's local storage, so the next course can fill them in for you. Clearing your browser storage removes them from your browser, but not from our server (see above). When you give your details to start a course, or you're signed in, this site sets a strictly necessary cookie called ty_access so you can open course lessons and downloads. It only shows that details were given, not who you are, and it lasts up to 400 days. It isn't used for advertising. Before it asks for your details, the course chat checks with learn.trainyourself.org whether you're signed in to a member account. Your browser sends that site's sign-in cookie with the request if you have one. Every open course starts with your first name and email, and you can take one whole course without an account. To make that work, the course chat also keeps a short note in your browser's local storage of which course is your free one (the course name and its link, nothing about you). When you continue past lesson 1, the course chat asks learn.trainyourself.org whether you're signed in. Your browser sends that site's sign-in cookie with the request if you have one, and the course chat doesn't send anything you've typed. Signing in sets strictly necessary cookies on learn.trainyourself.org only: WordPress sign-in cookies, plus a session cookie and a visit-counting cookie set by our membership software. They aren't used for advertising. When you're signed in, this site also keeps a short “signed in” hint in your browser for up to five minutes and a note of which progress you've already saved to your account.

Cookieless analytics

To see which pages are useful, we may use Cloudflare Web Analytics. It doesn't set cookies or use your browser's storage, and Cloudflare says it doesn't collect or use visitors' personal data. We only see aggregate counts, such as page views and visits, plus page load times. Cloudflare describes what its analytics script collects.

Changes to this policy

We may update this policy. We'll post changes on this page and, if you have an account with us, tell you about material changes by email.

Contact us

Questions or concerns: [email protected], phone 0417 150 796, or write to Combine TRS Pty Limited, 76 Brunswick St, Fortitude Valley QLD 4006.