Business · Sell and grow
Honest Help Desk: AI for customer service
Six lessons built on the CFPB, FTC, ACCC, CMA and OAIC, California’s bot-disclosure law and the Moffatt v. Air Canada decision: answer banks, chatbots with a way out, complaints, reviews and a monthly review.
About this course
AI for customer service: faster, honest answers to questions, complaints and reviews.
Starter · About 2 hours of learning · 6 lessons · 18 quick checks · 1 download
Who it's for
Small businesses in the US, Australia, the UK and elsewhere that answer customers by email, chat, phone, social media or review sites and want to use AI honestly.
How it works
6 guided lessons in your browser, with worked examples, exercises and a quick check after each lesson. Progress is saved in this browser only, and you can restart at any time.
Sources we rely on
14 published sources, mostly regulators and official bodies, listed below so you can check the original guidance yourself.
By the end you can
- Name where AI helps customer service and how it can harm customers and your business
- Build an answer bank that is the only source for AI-drafted replies
- Scope a chatbot with clear disclosure, a human handoff and pre-launch tests
- Handle complaints with AI drafts and human decisions, without misstating legal rights
- Respond to reviews honestly within US, Australian and UK rules, and review monthly
Downloads
- Customer service AI kit .xlsxAnswer bank template, chatbot scope, disclosure and handoff plan with a test list, complaint process and reply briefs, review response guide, and a monthly review log.
Rules by country
Learning time
About 2 hours of learning. May count towards your CPD or professional development; check your professional body's rules. Estimated from reading time, exercises, quick checks and downloads.
Sources
Check the originals.
Drafted with AI assistance and run through automated quality and source checks. How these courses are made. Spotted an error or out-of-date rule? Send a correction.
General education only, not legal, tax, financial, securities or investment advice, and no promise of income or results. Rules differ by country and change; check the official sources linked in each course and talk to a qualified adviser about your situation.
- Chatbots in consumer finance · Consumer Financial Protection Bureau (US)
- Guidance on privacy and the use of commercially available AI products · Office of the Australian Information Commissioner
- FTC Announces Crackdown on Deceptive AI Claims and Schemes · Federal Trade Commission (US)
- Moffatt v. Air Canada, 2024 BCCRT 149 · Civil Resolution Tribunal (British Columbia)
- Artificial intelligence (AI) · business.gov.au (Australian Government)
- California Business and Professions Code section 17941 (bot disclosure) · California Legislative Information
- Regulation (EU) 2024/1689 (Artificial Intelligence Act) · EUR-Lex (European Union)
- Consumer rights and guarantees · Australian Competition and Consumer Commission
- Businessperson's Guide to Federal Warranty Law · Federal Trade Commission (US)
- Consumer protection rights · GOV.UK
- Consumer Reviews and Testimonials Rule: Questions and Answers · Federal Trade Commission (US)
- Online reviews · Australian Competition and Consumer Commission
- Short guide for businesses: publishing consumer reviews and complying with consumer protection law · GOV.UK (Competition and Markets Authority)
- Protecting Personal Information: A Guide for Business · Federal Trade Commission (US)
Publisher
Who publishes this course.
Published by trainyourself.org, a trading name of Combine TRS Pty Ltd (ABN 42 112 983 678), Brisbane, Australia.
How it's made: drafted with AI assistance from published official business and regulator guidance, then run through automated quality checks against our course depth standard and automated source checks that match each rule to its official source, listed above. Read how these courses are made.
Last updated:
General information, not tax, accounting, legal or professional advice. Spotted an error or an out-of-date rule? Send us a correction.
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