Business · Sell and grow
Clear Email Desk: AI email writing for business
Six lessons built on Digital.gov and Australian Style Manual plain-language rules, FBI IC3, FTC, ACMA and ICO guidance: briefing AI, replies, short reports, payment-scam checks and a reusable prompt pack.
About this course
AI email writing for business: clear emails, replies and short reports, with a person checking.
Starter · About 1.75 hours of learning · 6 lessons · 18 quick checks · 1 download
Who it's for
Owners and staff in the US, Australia, the UK and elsewhere who write business email every day and want to use AI to write clearer emails, replies and short reports.
How it works
6 guided lessons in your browser, with worked examples, exercises and a quick check after each lesson. Progress is saved in this browser only, and you can restart at any time.
Sources we rely on
13 published sources, mostly regulators and official bodies, listed below so you can check the original guidance yourself.
By the end you can
- Name the email tasks where AI helps and explain why the sender stays responsible
- Write a six-line brief and edit drafts with plain-language rules
- Draft replies and short reports using only facts from your own systems, and check them
- Apply the call-back rule to payment emails and keep sensitive data out of unapproved tools
- Tell transactional from marketing email and build a reusable prompt pack
Downloads
- AI email prompt and template pack .docxThe six-line brief, a plain-language editing checklist, ten ready-to-edit briefs for common business emails, the five-point reply check, the payment call-back rule and a marketing-or-transactional check.
Rules by country
Learning time
About 1.75 hours of learning. May count towards your CPD or professional development; check your professional body's rules. Estimated from reading time, exercises, quick checks and downloads.
Sources
Check the originals.
Drafted with AI assistance and run through automated quality and source checks. How these courses are made. Spotted an error or out-of-date rule? Send a correction.
General education only, not legal, tax, financial, securities or investment advice, and no promise of income or results. Rules differ by country and change; check the official sources linked in each course and talk to a qualified adviser about your situation.
- Write emails with Gemini in Gmail · Gmail Help (Google)
- FTC Announces Crackdown on Deceptive AI Claims and Schemes · Federal Trade Commission (US)
- AI for small business · U.S. Small Business Administration
- Plain language guide: writing · Digital.gov (U.S. General Services Administration)
- Plain language and word choice · Australian Government Style Manual
- Artificial intelligence (AI) · business.gov.au (Australian Government)
- Generative Artificial Intelligence Profile, NIST AI 600-1 · National Institute of Standards and Technology (US)
- Business Email Compromise: The $55 Billion Scam (PSA I-091124-PSA) · FBI Internet Crime Complaint Center (IC3)
- Data Controls FAQ · OpenAI Help Center
- Gemini Apps Privacy Hub · Gemini Apps Help (Google)
- CAN-SPAM Act: A Compliance Guide for Business · Federal Trade Commission (US)
- Avoid sending spam · Australian Communications and Media Authority
- Electronic mail marketing (PECR) · Information Commissioner's Office (UK)
Publisher
Who publishes this course.
Published by trainyourself.org, a trading name of Combine TRS Pty Ltd (ABN 42 112 983 678), Brisbane, Australia.
How it's made: drafted with AI assistance from published official business and regulator guidance, then run through automated quality checks against our course depth standard and automated source checks that match each rule to its official source, listed above. Read how these courses are made.
Last updated:
General information, not tax, accounting, legal or professional advice. Spotted an error or an out-of-date rule? Send us a correction.
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